Refund & Cancellation Policy

Refunds are eligible if: • The delivered product is expired, spoiled, or damaged upon delivery. • The delivered item is incorrect or drastically different from what was ordered. • Key missing items were paid for but not included in the sealed delivery bag. • An order is cancelled prior to shopkeeper packing or due to unserviceability.

If you receive wrong or missing items, report the issue within 2 hours of delivery via the Help Center or My Orders page. Please upload a photo of the received items and bill snippet for instant verification.

For fresh produce (vegetables, fruits, dairy, meats), report quality defects within 1 hour of delivery. Approved claims receive 100% refund or free express replacement from the nearest partner store.

• UPI & e-LocalKart Wallet: Refunded within 2 to 24 hours. • Credit / Debit Cards & Netbanking: Credited back to source account within 5 to 7 working days as per bank processing cycles. • Cash on Delivery (COD): Credited immediately as e-LocalKart Store Wallet credits or via direct UPI payout link.

To uphold health and safety standards in Bihar, the following items are non-refundable once delivered unless damaged/expired prior to handover: • Personal hygiene products, innerwear, and unsealed cosmetics. • Perishable hot food, baby formula, or opened dairy packs.

1. Open e-LocalKart App/Website ➔ Go to "My Orders". 2. Select the specific order ➔ Click "Report Issue / Need Help". 3. Choose issue category (Damaged / Missing / Quality) and upload a photo. 4. Our AI resolution system & support team processes claims within 15 minutes!